Fixing a Samsung TV Dimming Problem
Our company recently installed a new Samsung Smart TV for one of our customers (model # UN48J5500). Less than an hour and a half after we left, I got a call. Our customer told me, “The TV is dimming itself. All of the colors are there, it’s just – dimmer.” I said “I’ll be right over.” There was a twofold solution to resolve the complaint.
Energy Star settings
The TV was set by the factory for the “Standard” mode which is highlighted with a little Energy Star logo. The installing tech had not changed any of the settings for this mode. The Energy Star logo indicates that the “Energy Saving” function was set to “Auto” by default. This setting changes the brightness of the picture depending on what is being watched. When going from a program to a commercial – or vice versa – the brightness level would noticeably change.
In addition to the “Energy Saving” setting, the “Standard” picture setting also had the “Eco Sensor” set to “On”. This setting automatically dims the TV based on the ambient light in the room. When the sun started to set, and the room started to darken, the TV also dimmed itself.
To change the “Energy Saving” settings, follow these steps.
- Press the menu button on the remote control, then select “Picture”
- In the “Picture” section, the first selection is “Mode”. You should see it set to “Standard”.
- Press the enter button, you will go to a sub-menu that has “Eco Solution” as one of the choices. Use the directional arrows to navigate to this choice and press enter.
- In the “Eco Solution” sub-menu, use the directional arrows to navigate to “Energy Saving” and press enter.
- Use the directional arrows to toggle this setting to “Off”, then press enter.
- Next, navigate to the “Eco Sensor” setting and press enter.
- Toggle this setting to “Off”, then press enter.
- Exit out of the menu.
This should stop the annoying auto dimming that you have been experiencing.
There is a shortcut solution that can save you a few steps. If you set the “Picture” mode to “Movie” instead of “Standard”, it will automatically toggle both the “Energy Saving” and “Eco Sensor” settings to “Off”. The “Movie” setting usually has a lower brightness level as the default, but this is easily adjusted.
Please note that you will need to go through this process for every input on your TV, including when you are using the Smart TV functions and apps. To do this, follow the above steps while the TV is set to each input you want to change.
There is a shortcut for this too. Rather than going in to each different input, there is a way to apply the settings to all sources.
- Press “Menu” on the remote control and select “Picture”
- Navigate to “Apply Picture Mode” and press enter.
- Toggle the choice to select “All Sources”, and press enter.
Now go back through the steps above. Your choices will apply to all inputs for your TV.
With the government mandating lower and lower energy consumption for all electronic devices, manufacturers need to find ways to meet the standards. Not only is the government mandating changes, consumers are looking for and basing buying decisions on the Energy Star sticker. To satisfy both the government and Energy Star requirements, manufacturers are devising creative ways of claiming lower energy use. While the energy consumption goals have resulted in more efficient designs and lower energy use overall, some of the more creative solutions or features built in to modern TV’s can be a pain. Lucky for us, there are ways to defeat the more invasive features.
This was a hard way lesson for the tech that did this install. Hopefully, the pain he felt will mean an easier time for you. Happy Viewing!
About Brian Hill
Brian Hill is a home theater enthusiast who has an extensive background in sales. His interests include music & movies, F1 & NASCAR auto racing, hot rods (he has a '56 Nomad) and hockey — Go Sharks!
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