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Improving home entertainment and home automation systems one step at a time.

Privacy Policy

Hello and welcome to Next Step Audio Enhancement. It is our hope that you find our websites and email fun and informative and that you find our services economical and useful. Thank you!

Trust is fragile – Hard won and easily lost. We recognize that by accessing our websites, email and services that you have placed your trust in us and that you're expecting us to act reasonably and responsibly. We take privacy seriously and are committed to protecting your personal information. We have put practices and procedures in place to ensure that your information is handled responsibly and in accordance with applicable data protection and privacy laws.

Acceptance of This Privacy Policy
By accessing or using any part of Next Step Audio Enhancement, you are irrevocably agreeing to be legally bound by this Privacy Policy. If you do not agree to this Privacy Policy please do not use our websites, email and services.

Our websites, email and services are targeted to adults that have the legal capacity to enter into agreements and contracts. Unless we've been notified otherwise, we will work under the assumption that you are a legal adult. If we are notified otherwise or if we think that you are not a legal adult, we will ask you to not access our websites, email and services.

Terms of Service
On a separate web page, we provide the Next Step Audio Enhancement Terms of Service where we detail warranty and liability information and what is expected from you and what you can expect from us. This Privacy Policy is part of our Terms of Service. We urge you to learn about our terms of service by reading THE NEXT STEP AUDIO ENHANCEMENT TERMS OF SERVICE.

What This Privacy Policy Covers
This document describes the privacy policy for the Next Step Audio Enhancement group of websites (https://www.nextstepaudioenhancement.com, https://www.nextstepae.com, https://www.nextstepav.com), Next Step email services (The Next Step Audio Enhancement Newsletter) and the Next Step Audio Enhancement Services (consultations, recommendations and installations).

This Privacy Policy describes, among other things, the types of information collected about you when you visit Next Step Audio Enhancement websites, email and services; how your information may be used and when it may be disclosed; how you can control the use and disclosure of your information; and how your information is protected.

What this Privacy Policy Does Not Cover
This Privacy Policy applies only to Next Step Audio Enhancement websites, email and services and does not cover any other service. Next Step Audio Enhancement websites, email and services contain links to third-party Internet properties and also include web content or functionality from third parties, such as embedded videos hosted by YouTube.com. These third parties may use web technologies, such as cookies, while providing their content and functionality and while providing content or functionality we include or embed on our websites, email and services. Next Step Audio Enhancement has no control over the content, functionality or privacy practices of any third-party website, email, service or other property. We strongly urge you to read and understand the Terms of Service and Privacy Policy of any Internet property you visit and any Internet property whose content and functionality we include or embed on Next Step Audio Enhancement websites, email and services.

What Information About You May Be Collected
You are not required to provide personally identifying information about yourself when you access a non-protected Next Step Audio Enhancement website, email or service. We do not collect personally identifiable information about you unless you voluntarily choose to provide that information to us.

To access the protected parts of Next Step Audio Enhancement or to receive some of the benefits we offer, you might be asked for some of your information. Use of these protected parts of Next Step Audio Enhancement and the receiving of some benefits is based on your providing accurate, complete and current information. We reserve the right to temporarily or permanently refuse access, benefits and service if, for any reason, we believe your information is incorrect. Please take the time to make sure your information is accurate, complete and up to date.

Next Step Audio Enhancement may collect information such as name, address, credit and debit card information to provide services and to sell merchandise. To manage contests we may ask for your date of birth or age. To build aggregate demographic data, we may ask you for your location, education and income level. To ascertain how much help and to address your level of understanding, we may ask for your knowledge and expertise with the subject or subjects at hand. To send you email and newsletters, we may ask you for your email address and which newsletters you wish to receive. To fulfill your request to send someone something like a birthday present, we may ask you for their information. We will collect and post some or all questions, comments, images and posts you upload to us. We will collect information you voluntarily give us via postal mail, phone call, text message, instant message or in person. We may collect link information, such as websites, advertisements, audio streams, video streams and download files you click on within Next Step Audio Enhancement and whether you opened, forwarded or replied to Next Step Audio Enhancement emails. We may collect information left in and collected in cookies, web beacons and other technologies. To better help you install, configure or debug your system, we may ask you for hardware and software logs, make, model and configuration of computers, audio and video components, phones and other electronic devices, computer software you're using. We may collect data from social sites such as Google+, Facebook and Twitter and information you or others make public such as in posts or comments to blogs and video websites. Next Step Audio Enhancement will collect detailed Investigative Information, including any information required to investigate a dispute or request.

Next Step Audio Enhancement may also acquire information about you that is automatically sent to us such as date and time, IP address, browser, operating system, sites you visited before or after visiting Next Step Audio Enhancement, unique identifiers, GPS data, mobile device identifiers or other information that automatically sent to us.

When setting up to come to your location to assist you in installing a system, we may ask you for environment information, including information about furniture, lighting, carpets, rugs and floor coverings, drapery and other window coverings, construction information including floors, walls and ceilings, crawl spaces, basements and attics, cabinetry, bookcases and any other item that may or might not have an impact on our services;

Security and Passwords
Parts of our websites, email and services may require you to create a username and password. Any username and password you use on our websites, email and services are for your personal use only. Each individual accessing our websites, email and services shall have their own username and password. You are not allowed to share your password with others. You shall be responsible for the security of your username and password. Next Step Audio Enhancement will occasionally monitor your username and password and, at its discretion, require you to change it. You will be required to change your username and password if Next Step Audio Enhancement considers it inappropriate or insecure. You will also be required to change your username and password if you ever give it to a third party. Next Step Audio Enhancement may change or terminate your account if you fail to comply with such requests.

How Next Step Audio Enhancement Uses your information
Next Step Audio Enhancement does not use your information to identify or track your Internet browsing. We do use it to generate aggregate statistics about how our websites, email and services are used and to provide you with better services and a better experience. We will sometimes use your comments and posts to make changes to our content, websites, email and services. We also use your information to provide our services, such as when you give us your name and address so we can come and install systems for you. We may retain this information indefinitely and use it at any time and in any way necessary to prevent security breaches and to ensure the integrity of the data on our servers.

We do not sell, rent, exchange, or otherwise disclose your information to persons or organizations outside of Next Step Audio Enhancement except in rare cases where we may share the information in response to lawful law enforcement requests and orders or to protect our websites, email and services from security threats or as required by law.

In the unlikely event that we sell Next Step Audio Enhancement to a third party, we will require that they adhere to this privacy policy. If the purchaser refuses to agree to this privacy policy, we will either destroy all of your personal data prior to the transfer of assets or we will refuse to sell the business.

How To Manage Your Personal Information
You can access non-protected areas of Next Step Audio Enhancement websites and completely block us from receiving your personal information. To accomplish this you should avoid sending us your personal information: Avoid signing up for protected areas; Avoid signing up for newsletters and other email; Choose to not hire us to install systems; Choose to not participate in forums and comment sections; Avoid signing up for any contest; Avoid sending us email or postal mail; Avoid phone calling, sending us text messages and sending us instant messages; Set your browser to Private Browsing mode; Avoid following us on social sites such as Google+, Facebook and Twitter; avoid disclosing any personal information in person.

You can avoid giving us some of your personal information by not revealing it in the first place. For example, you may access some protected areas by applying for a username and password, but avoid giving us your address by not hiring us to perform an installation.

Managing Cookies
If you wish to actively manage the use of cookies on your computer, you can set your browser to prompt you before it accepts a cookie. You can also remove or block the use of cookies by changing the settings of your browser to block cookies or by installing a third-party plug-in to your browser to block cookies. Please refer to your browser publisher's documentation for instructions on how to make these changes.

Contacting Next Step Audio Enhancement
We are located at 1796 Knox St., Castro Valley, CA 94546. Our phone number is, 510-473-2887. In addition to the contact form on our websites, please use the following email addresses to send us correspondence.

Comments: comments@nextstepae.com
Complaints: complaints@nextstepae.com
Legal Matters: legal@nextstepae.com
Privacy Matters: privacy@nextstepae.com
Requests: requests@nextstepae.com

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