You have your new Samsung Smart TV all set up. All of your account information is entered. Netflix is SO easy to use and SO very convenient. Then a few days later, you hit the Netflix icon and Bam! Wait! What?!? Where is it? What’s going on here? Don’t freak out just yet. Your brand new TV isn’t broken. Just a little tweak to the settings will keep your Samsung Smart TV from dropping Netflix. It’s easy! See below.

The Samsung Smart TV DNS Settings

With your Samsung Smart TV turned on, press the Settings button. You should see a screen that looks something like this:

Using the arrow keys on your remote, move down to Network and then select Network Status. You should see this screen after a second or two (Instead of "Dungeon", your network should be named):

Select IP Settings:

The TV is factory set to obtain the DNS setting Automatically. We want to change this to a manual setting. Scroll down to DNS Setting and hit the OK button on your remote. You should see this:

Change to Enter Manually and hit OK. You will see this screen:

Change each of the fields to 8. Once all four fields have been manually set to 8, hit the OK button on the remote. You should see a similar screen to this:

Keeping A Samsung Smart TV From Dropping Netflix – The Finish Line

Now all you need to do is exit out of the settings menu and turn the TV off. When you turn the TV back on, you should be able to navigate to the smart hub and Netflix. The next time you select Netflix, all should once again work properly. Easy, right?

I’m not exactly sure why this is an issue with the Samsung Smart TV’s, but we have had several customers that have needed this fix.

For another Samsung fix, see our article on fixing dimming issues with Samsung Smart TV’s.

Happy viewing!

About Brian Hill
Brian Hill is a home theater enthusiast who has an extensive background in sales. His interests include music & movies, F1 & NASCAR auto racing, hot rods (he has a '56 Nomad) and hockey — Go Sharks!
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