Keeping A Samsung Smart TV From Dropping Netflix
You have your new Samsung Smart TV all set up. All of your account information is entered. Netflix is SO easy to use and SO very convenient. Then a few days later, you hit the Netflix icon and Bam! Wait! What?!? Where is it? What’s going on here? Don’t freak out just yet. Your brand new TV isn’t broken. Just a little tweak to the settings will keep your Samsung Smart TV from dropping Netflix. It’s easy! See below.
The Samsung Smart TV DNS Settings
With your Samsung Smart TV turned on, press the Settings button. You should see a screen that looks something like this:
Using the arrow keys on your remote, move down to Network and then select Network Status. You should see this screen after a second or two (Instead of "Dungeon", your network should be named):
Select IP Settings:
The TV is factory set to obtain the DNS setting Automatically. We want to change this to a manual setting. Scroll down to DNS Setting and hit the OK button on your remote. You should see this:
Change to Enter Manually and hit OK. You will see this screen:
Change each of the fields to 8. Once all four fields have been manually set to 8, hit the OK button on the remote. You should see a similar screen to this:
Keeping A Samsung Smart TV From Dropping Netflix – The Finish Line
Now all you need to do is exit out of the settings menu and turn the TV off. When you turn the TV back on, you should be able to navigate to the smart hub and Netflix. The next time you select Netflix, all should once again work properly. Easy, right?
I’m not exactly sure why this is an issue with the Samsung Smart TV’s, but we have had several customers that have needed this fix.
For another Samsung fix, see our article on fixing dimming issues with Samsung Smart TV’s.
Happy viewing!
Images by Samsung, Brian Hill and Next Step Audio Enhancement

About Brian Hill
Brian Hill is a home theater enthusiast who has an extensive background in sales. His interests include music & movies, F1 & NASCAR auto racing, hot rods (he has a '56 Nomad) and hockey — Go Sharks!
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I have changed my DNS settings to 8.8.8.8 and I am still having the same problem. My television is connected to the router with an ethernet cable. The Smart Hub Connection Test was completed successfully. The last time I contacted Verizon a they told me to connect the ethernet cable, still problems, I don’t know what else to do.
It sounds like the TV still thinks it is connected via WiFi. Check the settings to make sure that you are connected via the wired connection. Another problem may be the bandwidth available from your ISP. Have you upped the internet package with your porvider? You may need more bandwidth to support the streaming of video content. Brian